Returns

30-Day Return Policy

Gear One Source accepts eligible returns requested within 30 calendar days after delivery.

To qualify, merchandise must be unused, unworn, unwashed, and in the same condition received, with original packaging, tags, and accessories where applicable. Footwear should be tried on indoors only; soles must remain clean and free from outdoor wear. Proof of purchase or the order number is required.

Before sending a return, contact sales@gearonesource.com for return instructions. Unauthorized returns may be delayed or refused.

Return Shipping

Unless an item arrived defective, damaged, or different from what was ordered, the customer is responsible for return shipping costs. Original shipping charges are non-refundable except where required by law or when the return results from our error.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly. If an item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible with your order number and photographs when available. We will evaluate the issue and provide an appropriate remedy, which may include replacement, refund, or another resolution.

Exceptions

Gift cards, items clearly marked final sale, and goods that cannot be resold for health, hygiene, safety, or legal reasons are not returnable except where required by law. We may decline returns that do not meet the conditions above.

Exchanges

The fastest way to obtain a different size, color, or style is generally to return the eligible item and place a new order. Contact us if you need assistance.

Refunds

Once a return is received and inspected, we will notify you whether it has been approved. Approved refunds are issued to the original payment method. Financial institutions may require additional time to post the credit. This policy does not limit rights that cannot legally be waived under applicable consumer-protection law.